Pathways to Success

How Builders Can Reduce Anxiety for Guests and Increase Profits for Owners

Large public facilities serve a wide variety of activities. Hospitals treat people through both in-patient and outpatient care; they are also the workplace of doctors, nurses, technicians, and others who spend their days and nights committed to providing care to those in need. Airports are central to helping people get where they are going while also offering everything from a retail experience to facilities where new mothers can nurse their children, businesspeople can get work done, and travelers can relax in comfort in terminals and lounges. Hotels provide those travelers a place to stay but also to eat, swim, work out, and relax; they also serve many of the same customers as convention centers, businesses hosting meetings, conferences, banquets, galas, and other events. At universities, faculty and staff serve students hungry for knowledge in preparation for the careers that will see them through the rest of their working lives. Though the goals and visions for these facilities are dramatically different, they share a common requirement to help their users understand where to go for what they need or want to do. Without clear wayfinding systems, individual experiences will be filled with frustration and stress, affecting everything from their ability to achieve whatever objective brought them to the facility in the first place to their overall health and wellbeing.

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